Where to find information about us and our services
You can find everything you need to know about us, Sunbeam Education, and our services on our
website before you book a session. We also confirm the key information about your booking to you
in writing after you book, either by email or in your online account.
We're not responsible for the tutors
Because we are not the person or entity delivering the tutoring sessions to you, we are not
responsible for the tutors, or issues arising from or in connection to the tutoring sessions.
There are three main ways to receive the tutoring services
Tutors deliver tutoring or coaching sessions to enable the educational development of children.
Tutors offer these services in three main ways:
One-Off Sessions: This is when you only book one session.
Weekly Subscriptions: This is when you sign up for a 3-month
contract. There will be weekly sessions that you get to book via our booking page, which are
automatically recurring. The
contract extends by one tutoring month at the end of every tutoring month. A tutoring month
consists of 4 weekly sessions.
Illustration:
-
You book a session to take place on the 10th of May, and every week thereafter on the
same
day at the same time.
-
Your Weekly Subscription starts on the 10th of May, and ends 3 months later, namely on
2nd
August.
-
The tutoring month starts on the 10th of May, and ends 4 weeks later, namely on 31st
May.
-
Once the 31st of May comes, your contract will be extended by one month, namely from 2nd
August to 30th August.
Courses: You book and pay for 10 sessions upfront.
Tutor services are delivered either online or at your residence
On our booking page, you will be able to decide whether you want the session to be delivered
online (via a Google Meet link that the tutor will provide), or at your residence. Tutoring
sessions are subject to availability. In-person sessions at your residence are only available if
there are nearby tutors willing to travel to your residence. This will be made clear on our
booking page once you input your address.
For online sessions, you are responsible for:
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Ensuring you have suitable internet access; and
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Having a computer with a microphone and, if wanted, a camera.
For in-person sessions, you are responsible for:
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The well-being and duty of care of your child;
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Ensuring there is a suitable place to deliver the tutoring session;
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Being present throughout the tutoring session; and
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Enabling the tutor to access your residence to deliver the session.
Communications, including cancellations, must be made via your
online account on our platform
You must only use your online account on our platform (the Sunbeam Education platform,
accessible via
https://onix-systems-sunbeam-core-app.dev.onix.team)
when communicating with tutors and cancelling
sessions. If communications or sessions are booked outside of our platform, we won’t be
responsible for anything related to such bookings. If sessions are not cancelled via our
platform, they won’t be deemed as cancelled and you won’t receive a refund.
When we confirm bookings
We contact you to confirm we've received your booking, and we accept it, on behalf of the
tutors, when we send a booking confirmation email. You will be notified via email if a tutor
needs to cancel their session.
Sometimes we reject bookings
Sometimes we reject bookings, for example, because you are located outside the UK or because the
service was mispriced by us. When this happens, we let you know as soon as possible and refund
any sums you have paid.
Further, tutors may also reject bookings, for example, because they are not available to deliver
the session at the requested time or location.
When we charge you
For One-Off sessions and Weekly Subscriptions: we charge you, on
behalf of tutors, 48 hours
before the booked session is to take place.
For courses: we charge you upfront for the 10 sessions, and only
release monies to the tutors
after the session has been delivered.
We charge interest on late payments
If we're unable to collect any payment you owe us we charge interest on the overdue amount at
the rate of 4% a year above the Bank of England base rate from time to time. This interest
accrues on a daily basis from the due date until the date of actual payment of the overdue
amount, whether before or after judgment. You pay us the interest together with any overdue
amount.
We pass on increases in VAT
If the rate of VAT changes between your order date and the date we supply the service, we adjust
the rate of VAT that you pay, unless you have already paid in full before the change in the rate
of VAT takes effect.
We charge you if you don’t attend a session, or if tutors cannot access your residence
We charge you for a session if you don't attend the booked session without giving at least 48
hours’ notice, or if a tutor cannot access your premises.
You have a legal right to change your mind
Your legal right to change your mind. For most of our services, you have 14 days after the
date we confirm your booking to change your mind about a booking, but:
-
You lose the right to cancel any service, when it's been completed (and you must pay for
any services provided up the time you cancel).
-
You lose the right to cancel any service if you haven’t cancelled the session, via our
platform, at least 48 hours before the session is to take place.
How to let us know and what happens next
If you change your mind contact our Customer Service Team: at
https://sunbeameducation.com/contact.
We refund you as soon as possible and within 14 days of
you telling us you've changed your mind. We refund you by the method you used for payment. We
don't charge a fee for the refund.
You can end the Weekly Subscription contract (find out how)
We tell you when and how you can end the Weekly Subscription with us during the booking process
and we confirm this information to you in writing after we've accepted your booking. In short,
you need to do so on our platform via your account, accessible via
https://onix-systems-sunbeam-core-app.dev.onix.team.
If you have any questions, please contact our Customer Service Team
https://sunbeameducation.com/contact.
You have rights if there is something wrong with your service
If you think there is something wrong with our services, you must contact our Customer Service
Team:
https://sunbeameducation.com/contact.
Your legal rights are summarised below. These are subject to certain exceptions.
For detailed information please visit the Citizens Advice website.
www.citizensadvice.org.uk.
Remember too that You have several options for resolving disputes with us.
Summary of your key legal rights
The Consumer Rights Act 2015 says:
-
You can ask us to repeat or fix a service if it's not carried out with reasonable care
and skill, or get some money back if we can't fix it.
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If a price hasn't been agreed upfront, what you're asked to pay must be reasonable.
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If a time hasn't been agreed upfront, it must be carried out within a reasonable time.
Please note that the same rights apply to the tutoring sessions, although your rights will need
to be enforces against the tutors directly. You can do so by communicating with them via our
platform.
Remember too that you can raise complaints regarding a tutor according to the Customer Care
Policy.
We can change services and these terms
Changes we can always make. We can always change a service:
-
to reflect changes in relevant laws and regulatory requirements; and
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to make minor technical adjustments and improvements, for example to address a security
threat. These are changes that don't affect your use of the service.
Changes we can only make if we give you notice and an option to terminate
We can also make the following types of change to the service or these terms, but if we do so
we'll notify you and you can then contact our Customer Service Team:
https://sunbeameducation.com/contact
to end the contract before the change takes effect and receive a refund for any services you've
paid for in advance, but not received.
We can suspend supply (and you have rights if we do)
We can suspend the supply of a service. We do this to:
-
deal with technical problems or make minor technical changes;
-
update the service to reflect changes in relevant laws and regulatory requirements; or
-
make changes to the service and our platform (see We can change services and these
terms).
We can withdraw services
We can stop providing a service. We let you know at least 2 weeks in advance and we refund any
sums you've paid in advance for services which won't be provided.
We can end our contract with you
We can end our contract with you for a service and claim any compensation due to us if:
-
you don't make any payment to us when it's due and you still don't make payment within
30 days of our reminding you that payment is due;
-
you don't, within a reasonable time of us asking for it, provide us or the relevant
tutor with information, cooperation or access that we or they need to provide the
service, for example, access to your residence or attend the online sessions.
We don't compensate you for all losses caused by us or our services
We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
-
Unexpected. It was not obvious that it would happen
and nothing you said to us before we
accepted your booking meant we should have expected it (so, in the law, the loss was
unforeseeable).
-
Caused by a delaying event outside our control. As
long as we have taken the steps set
out in the section We're not responsible for delays outside our control.
-
Avoidable. Something you could have avoided by taking
reasonable action, including
following our reasonable instructions for use.
-
A business loss. It relates to your use of a service
for the purposes of your trade,
business, craft or profession.
You have several options for resolving disputes
For disputes with tutors. If you are unhappy about the
service that a tutor has delivered, you
may want to raise a compliant with them by following the Customer Care Policy
https://sunbeameducation.com/customer-care-policy.
Contact us. Simply contact us and we will let you know if we
can help. Contact us here
https://sunbeameducation.com/contact.
You can go to court. These terms are governed by English law
and wherever you live you can bring
claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you
can also bring claims against us in the courts of the country you live in. We can claim against
you in the courts of the country you live in.
Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your service.
We'll tell you in writing if this happens and we'll ensure that
the
transfer won't affect your rights under the contract.
You can only transfer your contract with us to someone else if we agree to this.
We may not
agree if this becomes problematic for the relevant tutors.
Nobody else has any rights under this contract. This contract
is between you and us. Nobody else
can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing
it.
If a court invalidates some of this contract, the rest of it will still apply.
If a court or
other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later.
We might not
immediately chase you for not doing something (like paying) or for doing something you're not
allowed to, but that doesn’t mean we can't do it later.
Key information about the weekly subscription contract
About Us
Sunbeam Education is a trading name of AP Tutoring Ltd, a limited company registered in England and
Wales with number 14617626 and registered office address at Brook Cottage, Filkins, Lechlade,
England, GL7 3JQ. Sunbeam Education acts as an online platform, connecting guardians of children
with tutors. To learn more about our tutors, see the Tutors page here
https://onix-systems-sunbeameducation-wp.dev.onix.team/tutors.
To learn more about our service, see our Terms of Service here
https://sunbeameducation.com/terms-of-service.
Term and renewal
Weekly Subscription contract continue for 3 months. At the end of every month, it is automatically
renewed for another month.
How and when to cancel, and consequences of not cancelling
You can cancel your contract at any time via your online account with us, accessible via
https://onix-systems-sunbeam-core-app.dev.onix.team.
Tutoring sessions must be cancelled more than 48 hours before the
session is to take place. If you don’t cancel more than 48 hours before a tutoring session, a
non-refundable payment for the session will be taken.
Frequency and amounts of payments
For the Weekly Subscription contract, payments will be taken on a weekly basis, within 48 hours of
the relevant tutoring session being due to take place. The non-refundable payment amount will depend
on the type of session you have booked. To learn about the prices for each of our sessions, see our
pricing page here
https://sunbeameducation.com/prices.
Minimum total amount payable
The minimum total amount payable will depend on whether you are booking a sessions to take place
within the next 48 hours. If so, the minimum will be the amount payable for those sessions. If not,
and because all sessions can be cancelled up to 48 hours before the date of the session, there is no
minimum that you will be contractually bound to pay.
Reminder notices
We will send you various notices, including:
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Within 4 days of a scheduled weekly session, a notice reminding you of your upcoming session.
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Within one week of the end of a tutoring month, a notice reminding you that new sessions will be
booked.
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As soon as the contract is auto-renewed, a notice reminding of your ability to cancel the
automatically-booked sessions.
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When your contract is terminated, a notice confirming that your contract has been terminated.
Our notices will always provide you with a link to cancel or reschedule sessions, or book new ones
(as relevant).
